Frequently Asked Questions (FAQs)
Got a question? We're here to answer!
If you don't see your question here, drop us a line on our Contact Us form.
Use the search bar and enter relevant keywords or product names.
Utilize filters or categories to narrow down your search by product category, brand, name, or price range.
If you receive wrong or damaged products, please contact our customer service immediately to report the issue. Provide detailed information and include photos as evidence to facilitate a swift resolution.
If you require assistance or have any questions during your online shopping experience for construction materials, you can click on the "How To Order" button for guidance. For further inquiries, please click on "Contact Us," and our team will promptly assist you.
To track the status of your order, please follow these steps:
- Log in to your account on ATF Builders Construction Supply's website.
- Navigate to the "Order History" or "My Orders" section.
- Locate the specific order you wish to track.
- Click on the order details to view more information.
- Look for a tracking number or shipment details provided by the courier.
- Use the tracking number to track your order directly on the courier's website or through their designated tracking service.
- If you encounter any issues or require further assistance, feel free to contact our customer service team with your order details for additional support.
Please note that the availability of order tracking may vary depending on the shipping method and courier used for your specific order.
We accept Cash-On-Delivery and GCash as the available payment methods for your convenience.
You have the option to place an order by visiting our physical branches located in San Rafael and Manggahan at Montalban, Rizal. Alternatively, you can also browse our products online through the "Shop" section and make a purchase.
You can cancel or modify your order if it has not yet been prepared or shipped. Please contact our customer service as soon as possible to make the necessary changes.